MAKE the CASE

The “How” of Building an Inclusive Economy

Make the case for CHANGE.

We are currently at a critical inflection point: 70+ million Americans are excluded from the workforce because they don’t have a four-year degree or have been impacted by the criminal justice system. Meanwhile, employers across the country are struggling to find and keep talent — especially in frontline roles. Frontline workers make up the majority of our workforce, and yet receive the least amount of support and advancement opportunities.

Through our Make the Case campaign, we are telling the stories of how leading employers leveraged untapped talent to solve critical business needs while transforming lives and communities in the process. Through summer 2024, we’ll be releasing new case studies that dive into companies’ inclusive employment journeys.

Retain frontline employees

To examine best practices for supporting frontline workers, we turned to Advocate Health Care and their Teammate Success Coaching Program. In less than two years, Advocate revived their retention rate by ensuring newly hired frontline teammates had the resources and mentorship to thrive.

Invest in fair chances

By following JBM Packaging, an Ohio-based manufacturing company, we learned how the organization built their Fair Chance Program, which has employed more than 109 formerly justice-involved individuals since 2016.

Hire for skills

We chronicled the journey BMO, a major North American bank, took to launch their inclusive employment initiative, BMORE. In just three years, the firm has hired more than 100 Associate Bankers from underserved communities.

Our Case Study Library

Breaking Barriers in Banking:
The Case for Skills-Based Hiring

How BMO leveraged skills-based hiring to hire more than 100 Associate Bankers, creating an onramp into the banking industry for untapped talent across the country

Reassembling the Workforce:
The Case for Fair Chance Hiring

How JBM Packaging built a Fair Chance Program to solve an impending labor shortage and the ways it transformed their company and deepened its purpose

Reviving the Retention Rate:
The Case for Frontline Worker Support

How Advocate Health Care reversed and revived their retention rate by providing resources and mentorship to newly hired frontline teammates in their first 90 days

Case studies written in partnership with Boston Consulting Group (BCG)

Fair-Chance Hiring Is a Win-Win for Companies and Job Seekers

How companies make the case for justice-impacted job seekers who have been overlooked, despite their qualifications and readiness to work

Skills-Based Hiring Can Shred the Paper Ceiling

How employers close the gap between job requirements and the actual skills needed for a given role, focusing on capabilities over credentials

Supporting Frontline Workers Is a Boon to the Bottom Line

How organizations provide frontline workers, who make up the backbone of our workforce, with the necessary support, flexibility, and advancement to thrive

Mercy

“Working as an Associate Banker at BMO has really changed how I view myself. I dream bigger than ever before, and I set higher goals knowing that I can achieve them.”

Amanda

“I get to help people see what’s possible. I help them believe you can get out of prison and live a great life — that your background does not define who you are or what you can achieve.”

Bain

“I had hit rock bottom and was living in a shelter. But after a year of working at Advocate, I now have a home of my own. I love my job so much that I wear my badge everywhere I go.”

Ernada

“As a single mom of four, I struggled to find stability and flexibility in my career. But today, I work for a company that brings out the best in me, so I can be the best at home with my kids.”

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